And I got the travelzoo's customary response from lisa oswald (vp travelzoo) how I would rate my dealings with their customer service. So, the hotel gave us wrong information about my being charged, I gave you correct information and travelzoo essentially washed its hands and said “not our problem”! I spent over a month getting it fixed while travelzoo did nothing other than forward my complaint and left me (and mastercard) to take the time and effort to resolve a travelzoo's customer's issue. How could a reasonable business not confront the hotel demanding how the $$ were shown billed to the customer by mastercard with that hotel making the charges and receiving the $$? Travelzoo certainly did not advocate for me at any time! Eventually, after I made a formal mastercard dispute, the hotel admitted I had been charged and refunded the $$ two months after they took it! Travelzoo did nothing than “forward All they did was forward my issue to the hotel and then nothing helpful. Shame on travelzoo and more shame for pretending travelzoo was advocating for me (which is what travelzoo called “forwarding”). Undeniable proof positive yet travelzoo chose to accept wrong information from their business partner rather than the absolutely correct and documented information from both your customer and mastercard. The hotel then told both travelzoo and me that that there was no record in their system of my credit card being charged (which was incorrect and travelzoo should have known that after reviewing my credit card statement).
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